Flow designer
Design a logical flow to automatically approve service requests with a cost of less than 100 euros and forward them to the management team for requests exceeding 100 euros.
Forum Posts
Resolved! Reference field
What is a reference field in ServiceNow, and how is it used to create relationships between different tables?
How to enable only some list links
I was looking for a way to disable some links in a list fieldhttps://www.servicenow.com/community/sysadmin-forum/disabling-some-field-links-on-the-list-screen/td-p/3122395 I tried disabling the link function of the list screen using the list control...
Disabling some field links on the list screen
I would like to disable only the links in the red framed fields on the list screen. I'd like to leave the "Number" and "Author" links enabled, but disable the "Category" and "Knowledge base" links.Is this possible?
Resolved! CSA EXAM
Table A extends Table B. Field X is created on Table A. Which of the following statements is true?a) Field X is available only on Table A.b) Field X is available only on Table B.c) Field X is available on both tables.d) None of the above is true.Exp...
Is it possible for a non-admin to use a "search and replace" function ?
Hi,I am a Knowledge admin and I would like to be able to "search and replace" strings in our knowledge articles. Use case: In our KBs (article body and short description) we refer to CIs, support groups. application names, etc.We often have to replac...
Hovering over preview icon does not respect hidden variable UI policy
I have a ui policy (tried also a client script) to hide certain variables if user doesn't have a role. This works properly, the issue is when a user is at a TASK level, and user clicks the 'i' icon next to the requested item to preview the record, th...
Resolved! Query the incident number from 'incident_temp' table based on removed Incident Number record from '
- Create a business rule 'Remove Temp Incident Rule' , This should execute only whenever any record removed from 'Incident' table. - Query the incident number from 'incident_temp' table based on removed Incident Number record from 'Incident' table - ...
About recipients of the notification "KM Subscription Group: Article commented"
Who is the recipient of the notification "KM Subscription Group: Article commented" sent when a comment is made on a knowledge article?It appears to be set as an event parameter.Is it a member of the group that owns the article?
How to disable the “Attached Knowledge” link on the Incident Management Form screen.
What was implemented1. Add “Attached Knowledge (m2m_kb_task)” to the Incident Management form screen in the form layout.2. Link to Knowledge articles and display Knowledge articles in the “Attached Knowledge (m2m_kb_task)” list.What we want to doI wa...
Resolved! How to copy variables field values from RITM and insert that it to new record target table?
I'm working on a catalog item that should automates the Newsletter Subscription. Every new subscription request after it approves by the user's manager should automatically run a script in the workflow that will copy the highlighted field values as s...
Resolved! "Repeat" Scheduled trigger in Flow Designer
(I've tried looking for this information in ServiceNow docs and have come up empty.) I've created a new flow in Flow Designer. The flow needs to run every 7 days. I've selected the "Repeat" trigger option and specified 7 days in the parameter. My que...
Stepper component showing incorrect status
Hello, I tried configuring the 'Stepper' following below document. https://www.servicenow.com/community/next-experience-articles/stepper-component-in-configurable-workspaces/ta-p/2996099 But the status fields are not in sync with the table.(Refer ima...
When you change screens using "action.openGlideRecord" while editing a record
If you click the back button while editing a record, a popup confirming the screen transition appears.The same is true for client-specification UI actions that transition between screens.However, if you use "action.openGlideRecord" in a server-specif...
Working tickets from the Service Operations Dashboard and list view refresh rate
Hi folks, We have a support team that previously worked all their tickets from a dashboard report. We migrated to Service Operations Workspace (SOW), and we were asked to convert the dashboards and reports to SOW dashboards. The list reports on these...
