Is there any way to run a report on the TASK or incident table for all tickets that have been opened in the last 12 months that were opened for longer than 2 weeks? Currently I have a filter for duration greater than 14 days, but I do believe duratio...
On sys_user_session table, there are many entries with name set to blank and Updated By / Created BY set to "guest". Who are these people? How do I find their email address / UserID?
Hello Has anyone successfully discovered the IBM z16 (3932-A02) Mainframe with the sysplex, LPARS, CISC, DB2, MQ resources? Thank you Jenn
I dont have a question
Hi all, Need some help please. We have a form on the portal for leavers, it contains a field for hardware. At the moment it is set up as a list collector (needs multiple select option). The reference qualifier has script so that when the users name i...
Hi everyone, I’m looking for help with setting a filter on a dashboard to filter by task age. Can anyone assist me with this?The requirement is to filter by time (duration between opening and closing)/age, which relates to our internal application. T...
I don't have a question, but just posting a comment as a task I need to complete for my CSA training.
Hi, I am not able to impersonate users, the list is empty. Can anyone help me to solve this issue??
Hi All I have had a user complain that they do not get the option to indent tasks in project workspace. It does however give them the option in the legacy project planning console. I have checked, and i can see the option to indent tasks. When i give...
Hi everyone, I’ve run into a puzzling issue with Kafka topics in ServiceNow and could use some insights from the community. Here’s what’s happening: I created a new Kafka topic in our dev environment and bundled it into an update set for deployment t...
Hello everyone, Good morning.On the service portal, If I navigate to Hardware category, and click on a request tile, it should redirect me to some other form of different category. Can you tell me how can I do this please? Regards,Lucky
We need a report that will show the number of upcoming repeating assessments by month, over the next year. Does anyone know how to configure this?
Hello, We're having an issue with cancelling RITMs. When we give the cancelation reason, it doesn't translate back onto the ticket. Instead, the ticket says no reason was provided. I'm wondering if anyone has any suggestions? Below you can see what t...
Requirements:Callers/Requestors can view and update their ticket State as if they are itil users. Either in SOW or platform view. No other access should be granted. Steps taken:- Created iti_restricted role.- Compared permissions from itil and added ...
