Greetings Community On my company we have a Dictionary Entry with a custom script, to calculate the MI TTR, right not the script is this one (function calculatedFieldValue(current) {// Add your code herevar miStart = current.u_mi_start.getDisplayVal...
Would anyone with an old instance (created around 2011 or so) be able to share the sys_id of the 'itil' group type in your instance? We recently ran into a problem where the sys_id of the itil group type in our instance didn't match a sys_id in an o...
Hi all. For background...I have added 'Change Requests>Parent', 'Requests>Parent', and 'Requested Items>Parent' related lists tabs to our PRJ record forms. I can click "New" in the Change and Requested Items tabs, go through and create a record, go b...
I have a list collector variable on a catalog item that is looking up records on the sys_dictionary table. There is a reference qualifier (name='cmdb_ci_business_app') to only show dictionary entries from the cmdb_ci_business_app table.In the Service...
Hi There,I am trying to write a Rest API script that will help me connect upto an remote isntance. The remote instance uses an API key to authenticate. I have stored the key as an "API key" credential in service now cred store.when trying to access t...
I am trying to build an offboarding catalog item that will look at the person being offboarded and if they are a manager, it will show a number of additional fields pertaining to direct reports and approvals the users might have currently. I know I ...
I have an approval reminder notification that is to be sent out on Mondays at 8AM and Thursdays at 8AM. Unfortunately, when I try to schedule a flow trigger or a scheduled job, I only have options such as Daily, Weekly (which does not allow multiple ...
Hello, We have a Topic called 'Technology' within it there is a Child Topic called 'Change & Adoption' under which we would like to create several pages for each of our applications as Child Topics of the 'Change & Adoption' page. i.e. Technology > ...
Hello all, Good morning.I have to start up an integration of MS teams Channel with Service-now.Please remember there are channels in MS teams, and I want to integrate that channel with Service-now.Users should be able to create ticket from that chann...
Hi, Good Evening, When I try to register the Provider Register in my Consumer Instance. It is showing the below error in Business Rules,Please help me out on this. Thanks and Regards,Pratap Singh Sisodia
Hi everyone,I’ve been working with the Alarm Management Open API in ServiceNow and am trying to customize the mapping for the event severity. Specifically, I want to override the severity field during event creation to always set the severity to "Cri...
Our knowledge manager and his team regularly and specifically add non-breaking spaces to their content when they need specific formatting and have noticed time and time again that upon saving after using the editor to modify the content the non-break...
I was told that this was a "sys admin 101" question so I'm posting here. Please let me know if I should move this elsewhere. I am trying to create an API integration with service now where the API account ONLY has permission to update incidents that ...
Hi all, Can someone explain what is partial and complete deprecation and what are legacy fields? Also what are the outcomes if I opt out off 3DES deprecation and how do I prevent it?
I recreated the text index using the following procedure:https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-administration/task/t_RegenerateATextIndexForATable.htmlTarget table: Knowledge [kb_knowledge]*Thi...
