hello team, can you please tell me how to remove additional comments

[22a31a0490]

after saving the data given i have to post work notes 

i did one mistake that i have given additional comment and after post the task ,it was showing invalidate task 

please give me solution for this

[Dr Atul G- LNG]

Hi @22a31a0490 

Additional Comments is a field that typically triggers an email notification to the user or caller.
If you want to delete the entry from the log, you’ll need to go to the Audit Logs.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0520375

[Dr Atul G- LNG]

@GlideFather  I shared same link 🙂

[GlideFather]

Hi @22a31a0490,

unfortunately it is not possible to delete a comment or a work note in ServiceNow without admin rights and manipulating the backend databases.

We all have experienced it as well, what I do is that I add a new comment explaining that the previous one was a mistake with wrong message or it was related to another record. Simply explaining the situation and I believe the reader of your comment will understand it for sure.

[Aniket Chavan]

Hello @22a31a0490 ,

You can check out the article below — it walks you through the steps to delete a comment from a record. The steps are pretty straightforward, but if you get stuck anywhere while following them, feel free to reach out:

• 🔗 How to delete a Comment or a Work Note from a record

Hope this helps!

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket