Hello all, I am trying to create a visual using incident_metric table. The goal is to achieve all incidents that were routed by certain technicians without assigning ticket to themselves first. I tried to capture this data using last updated field- b...
Hi SysAdmins, Has anyone come across an integration between Hyland OnBase and ServiceNow? We are looking to integrate OnBase with ServiceNow.
Hello, can anybody help me with setting up metrics for a first response time and second response time?We have an automated response, and shortly after our agents send an email on that ticket. I need to be able to track the second response time. Pleas...
I want complete button visible on request only if all the child task is complete or close where are under that parent request
My apologies if this on the wrong forum. Still learning here. When i try to create a new PDI, it gives the following error. Any suggestions on how to get this. Currently doing a training course, and it directs me to create a PDI. However, this is wha...
while connecting the LDAP server getting the error , the error attached below screenshot
We are looking to monitor security events from ServiceNow CMDB.Which are the security relevant sub-tables in the below tables?Is there any other field like name and source that we need to consider for filtering these tables?Table ...
When a record form is displayed on the portal screen, the UI actions used on the platform will be displayed. On platform screens, we use "g_scratchpad" as a display condition for UI actions.Button display control doesn't seem to be working on portal ...
hi community,In CSA Course guide for Xanadu version In module 3 section 3.3.1 section 4. I want to ask why this assignment group is automatically assigned to the service desk. I want to configure it how can I do it please help.
Is it possible to make the option to Chat with a Live Agent available outside of the Virtual Agent in the user portal? We used to have a link on the user's desktop that initiated a live chat with our service desk in the tool we used before moving to ...
Hello, I have a requirement where users should be able to add CIs to a change unless it is closed, and admins should be able to add CIs even after the change is closed. I’ve tried the following without success:1. Enabling "Reference Floats" for the t...
We're planning to implement CSM functionality.We believe that users with the [snc_external] role will be able to open cases.I understand that they can view their own records, but can they also view other people's case records?
Hi All, I hope I got the proper forum.I have an issue with a dashboard. This dashboard was created before I joined the company, and I was asked to add another widget.The dashboard has a filter for the created date, and all the widgets are updating ba...
Hi, I was wondering, what is the best way to prepare now for the CSA exam due to the Yokohama release being different then the Xanadu release that I studied for? Please let me know if a different set of content or questions is available for me to st...
I need to delete an archived post that I posted on the ServiceNow Community , how should I do?
