Resolved! Servicenow Impersonate Query
How can we check who has impersonated our instance over a period of time?Is there any way or any method to do access Impersonate counting's?
Forum Posts
Resolved! Cannot remove roles from user
Hello,I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 ...
Resolved! CSA exam
I am yet to appear the CSA exam and would like to clear it in first attempt. Please advise the best approach that helps in clearing the exam as well as acquire the required knowledge, thank you in advance.
Resolved! What is the most appropriate procedure for transferring only roles?
We are currently preparing in a non-production environment after installing and cloning the SPM application into production for configuration and release.We have already started configuration in the non-production environment, but during cloning, we ...
CSA Voucher
Is there a way to redeem expried CSA voucher
CSA exam retake registation
I'm trying to register for a CSA exam retake. I went to my webassessor account and can't find a way to do it. When I go to 'Register for an Exam' tab and click 'BUY NOW', my exam won't show up. When I go to 'My Assessments', there's no link to allow ...
Get a Job
Can someone get a Job with CSA (Certified System Administrator) certification only?
Resolved! Catalog item reference variable shows sys_id instead of display name after submit
Hi, I created a database view that links the OOB cmn_location table with an m2m table I created. The m2m table holds the relationship between a location in cmn_location and a record in a custom table. All these tables are in the Global scope and set...
Resolved! Check differences between instances PROD > DEV
Hello, I've started working with a client, and they gave me the task of mirroring the GRC application in the DEV instance. Here’s the problem: the client doesn’t want to clone the PROD instance, so I have to do it manually.I’m tracking the sys_update...
Manage database connection pool in an on premises installation
After investigating some performance issues we came across a lot of dropped SQL traffic in our firewall. Due to regulations we need to ensure that connections between the app server and db server have a max life span of 1h. We are using Mariadb and s...
Resolved! Compare instance/environment plugins
How do you track what plugins, versions etc are installed across your instances? I can manually take the https://<instance_name>.service-now.com/xmlstats.do?include=plugins data, pull the date/version/name etc through Excel, and compare similar from ...
Resolved! What does these ACLs allows the user to fetch/gather/perform, and from where?
Hi team!I'm working on a ServiceNow user, as well as learning about ACLs and table permissions, and would like to learn what the following ACLs are for, what they allow the user to do/what is their main function or purpose is:Dictionary Entry [sys_di...
Using database view to report on variables
Currently, if I simply report on the sc_req_item table I am able to CHOOSE COLUMN select into Variables[+], select a catalog item and then choose from one of the field variables and add it to the column of the report. Currently, I need to repor...
Resolved! System properties that cannot be migrated with an update set
I'm trying to migrate the following system properties in an update set.The update set successfully recorded the record changes. When I imported the update set into the destination instance, "Customer Updates" became blank.What is causing this? The...
ServiceNow Email Configuration
We have configured two dedicated mailboxes in ServiceNow to handle inbound email actions:IT Support This mailbox was configured first and is restricted to only accept emails from domains explicitly defined in the Inbound Email Actions.If no specific ...
