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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

How long before you took the CSA exam?

Hello there! Just curious to see how long it took you all to take and pass the CSA exam? I am in the process of retaking the exam (2nd attempt) this Wednesday and feel pretty good about passing. I was introduced to ServiceNow at the end of December 2...

admartin68 by Tera Contributor
  • 2570 Views
  • 6 replies
  • 4 helpfuls

Resolved! Employee Center: Topic not showing in Mega Menu

Hi all, I'm just playing with my PDI here since these topic visibilities has been an issue on some of my clients before. In employee center by OOB I have topic called "Technology services". I built a new topic "Transportation", but it is not showing ...

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Miikka_M by Tera Guru
  • 3926 Views
  • 3 replies
  • 2 helpfuls

Knowledge management overview Dashboard

Can the OOB knowledge management overview  Dashboard be updated to only show dashboards/metrics relevant to the user? such as a HR knowledge manager who has benefits content? or will it always show all the knowledge bases and metrics, approvals etc f...

Kass3m by Tera Expert
  • 947 Views
  • 1 replies
  • 1 helpfuls

Resolved! Missing Knowledge Management Overview dashboard

We are implementing Knowledge Management. We've updated to the latest/greatest plugins, but we are missing the Knowledge Management Overview dashboard. I've confirmed the Knowledge Overview (com.sn_knowledge_overview) plugin is installed and up to da...

Teresa8 by Tera Expert
  • 4593 Views
  • 6 replies
  • 4 helpfuls

Page variant condition

Hi All. I'm approaching UI Builder. I create a variant page starting from an existing workspace. I need to show the variant page based on custom condition, but in the variant page condition I can only use table and/or sysId, while I need to set the v...

Fabio Cresta by ServiceNow Employee
  • 1475 Views
  • 3 replies
  • 0 helpfuls

Course is free but exam is not?

I took a year away from this course to continue with my current job. I came back and everything has changed. Just confirming, the courses are all free now but you must pay to take any exam?

jkourie by Giga Contributor
  • 1010 Views
  • 5 replies
  • 2 helpfuls

Resolved! Configure compose email in RITM

Hello Community! I hope you are well! I'd like to know how to set up compose email inside the RITM form like this incident bellow. Thanks for help me always. Hugs.

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Resolved! Study for the CSA Exam

Hello,What is the best way to study for the Certified System Administrator (CSA) Exam? How do I know if the exam will include questions from the Vancouver release vs the Washington release?

CLM by Tera Contributor
  • 3906 Views
  • 11 replies
  • 4 helpfuls

Resolved! Content Filtering-Knowledge check stuck at a question

Hi, can someone assist me on how to pass the question as below ?I have tried multiple times and ways to pass not happening I have tried submitting answers as 1) Roles, 2) Role-Based, 3) Role-Based access management.. still stuck at the same questionP...

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maneeshkrup by Tera Contributor
  • 775 Views
  • 3 replies
  • 0 helpfuls