hello team, can you please tell me how to remove additional comments

22a31a0490
Giga Contributor

after saving the data given i have to post work notes 

i did one mistake that i have given additional comment and after post the task ,it was showing invalidate task 

please give me solution for this

 

9 REPLIES 9

@22a31a0490 I tested this in my personal instance and it works 👆💯

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Yeah @GlideFather , thanks for letting me know!

I actually came across this method about two years ago when my client reached out — one of their employees had accidentally posted some sensitive info in Additional Comments instead of Work Notes. This trick really saved us that day, so yeah, definitely a lifesaver in certain situations!😉

Its helpfull...

Thanks @BadshahS ,really appreciate it! Feel free to hit the Kudos button if you found it helpful.😉

Hello @22a31a0490 ,

 

Just wanted to check in to see if my earlier response helped you out or if you're still facing any issues. If your query is resolved, it would be great if you could mark my reply as helpful and accept it as the solution — that way it can also benefit others who come across the thread later.😊

 

Let me know if you need anything else!

 

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024