How do I set an HR case state to closed, based on a type choice selection

[KKrabbenhoft]

I have a new form that when the type choice selection = Recruiting Event and after HR Agent sets this to close complete. 

Existing notification email sent is to accept or reject decision. 

Existing Business rule - if state is awaiting acceptance. 

Current state of HR case is set to Awaiting Approval. 

I am having a hard time figuring out how to make the change to send a notification of closed complete and keep the hr case closed. 

[Allen Andreas]

Hi,

Understood. With that, you'd have to adjust things, slightly, to not trigger based on the type you've created (such as Recruiting Event). The following support article covers disabling it for the platform as a whole, but the overall gist is that you'd do something like this, but use conditional statements such as type IS NOT recruiting agent, etc. to exclude the normal process only for the scenario you're talking about. So the business rule and the notification you'd want to review and adjust as needed. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790045 

Please mark reply as Helpful/Correct, if applicable. Thanks!

[KKrabbenhoft]

@Allen, 

We took another direction on this. We noticed a condition set in the script. My product manager was able to take this condition and set it from true to false. This resolved the issue. I appreciate for your efforts and feel confident I will be able to use it going forward. 

Thank you again. 

[KKrabbenhoft]

Let me try that. Thank you again. I will let you know the results.