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How do we archive the sys_email table?

jtshone
Tera Expert
 
1 ACCEPTED SOLUTION

jtshone
Tera Expert

Service Now confimred there is a plugin

 

Activate the Email Retention plugin (servicenow.com)

 

Would have been nice if the documentation had referenced the need for a plugin

View solution in original post

7 REPLIES 7

Karan Chhabra6
Mega Sage

Hi @jtshone ,

 

OOB, there's already archive and destroy rules for the sys_email table, navigate to Archive Rule from the left navigator and search for sys_email table.
These are the default rules:

KaranChhabra6_0-1695214047790.png

 

You can modify the created condition based on the requirement 

KaranChhabra6_1-1695214106530.png

Archived emails(ar_sys_email)

KaranChhabra6_2-1695214374071.png

 

If my answer has helped with your question, please mark it as correct and helpful

 

Thanks!

 

 

 

Thanks Karan, but i don't see those OOB archive rules on my instance (utah) and no option to create a new rule on the table. I've raised a case now with servicenow.   I'd already read the docs you provided.

Nivedita Patil
Giga Sage

Hi @jtshone ,

 

1. Navigate to All> System Definition > Tables 

2. In name section search sys_email.

 

Mark my  answer correct and helpful if helps you.

 

Thanks,

Nivedita Patil.

SHARANsnow7
Tera Guru

Navigate to System Archiving > Archive Rules

 

SHARANsnow7_2-1695214812773.pngSHARANsnow7_3-1695214846826.png