how to send message on MS teams chat

karan15
Tera Contributor

‎12-26-2023 07:06 PM

need help as i noticed in flow designer that there is option to send chat message from flow designer however it asks for CHAT ID , does anyone know what chat ID we need to put in there to send message to MS teams ?

 

 

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Stefan Bagchus
Tera Contributor

‎12-27-2023 12:23 AM

Hi,

 

Im struggling with the same thing, but i think you need the teams spoke and a intergration hub subscription and the virtual agent active to send messages via teams.
I found this artice. hopefully it will help you: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/virtual-agent/task/c...
but be aware, I think there are cost involved.

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Stefan Bagchus
Tera Contributor
In response to Stefan Bagchus

‎12-27-2023 01:10 AM

scratch that, i looked further and found this: https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-s....

hopefully this helps

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karan15
Tera Contributor

‎12-27-2023 04:35 PM

thanks Stefan , i will check it out 

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karan15
Tera Contributor

‎12-27-2023 04:38 PM

as our Azure Active Directory admin. is away for holidays i will need to check with him once he is back , however if you are able to configure this by then please let me know if you were able to use FLOW designer to send message to MS teams 

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