complete task CSA Training
I don't have a question, but just posting a comment as a task I need to complete for my CSA training.
Forum Posts
Resolved! Add SLA to SPM Resource Plan
Is there an OOTB way to add SLA into the resource plan?If so how can I do that?Is there any field or related list to use like we see in the ITSM module? Tks in advance!
How to disable the Metric Definition function to just create Metrics from scratch?
Dear experts, I am currently facing a problem in Metrics functionality. Currently the system must prompt the user to define a metric definition before setting up a new metrics. Is there any way we can disable the metric definition function and just s...
Resolved! How add to add On-call shifts
I m unable to create shift for my groups , it is showing empty Need help in updating for the same.
Resolved! Is it possible to hide items in the cell context menu?
I would like to hide the yellow highlighted part of the cell context menu.Or I don't want the cell context menu to be displayed at all.Is it possible to implement either of these?
Resolved! Can I disable the download links for attachments?
I was able to control attachment uploads by making the record field read-only and hiding the clipboard icon!However, files that have already been attached are still available for download.Is it possible to disable the download link for attachments on...
Exam voucher
Hi, Does ServiceNow offer any promotions on exams? Thank you
Resolved! Subscription Management
Can anyone point me to resources for configuring Subscription Management? All I've been finding is just a very simple overview. What about details of the tool? How to configure. How to use, etc. I already took the overview "training" and it was not ...
New role to access only specific incidents and nothing else to be visible
Hi All,I have created a new role 'external_printer_techs' and have given ACL for incident table for read, create and write.I have updated the 'incident query' business rule also to allow access to the role users to see incidents.I have created a new ...
List flow or workflow with specific SCTASK assignment group
Hi, I am looking to list all the workflows and flows for which at least one SCTACK is assigned to a specific group.For the workflow I can filter the activities associated with the group via the sys_variable_value table but I have to click on each act...
Yokohama - any big gotchas that we all should be aware of
Upgrading an instance to Yokohama from Washington DC that has HRSD and the upgrade info states there are no upgrades to HRSD but has anyone come across any gotchas that can be shared, not just for HRSD
Resolved! BR not triggering correctly in SOW
I have created a BR to track our FCR in the incident table. The BR executes as expected on Default view, however when i create a incident record in the SOW it sets the wrong value. I can't figure it out why since all conditions are met. The field wi...
create reports and dashboards
Hi Community, I’m currently working on the ServiceNow Yokohama version and would like to understand the steps to create reports and dashboards in this version. Are there any changes or new features introduced in Yokohama related to reporting or dashb...
Resolved! How do I create two custom Save & Submit buttons that bypass the global UI Actions?
Dear experts,For my risk event form, I want to create a custom save button when clicked it will erase the assigned_to field in the risk event form, where the submit button will proceed with the risk event form submission that will prompt to the defin...
