SPM Roles
Hi Everyone,I have a requirement to give a group "Group A" SPM roles. Please advise what all roles need to be given to that group.it_portfolio_manager, it_project_managerTIA
Forum Posts
Multiple Blackout Schedules for CHG Approvals
I have two blackout schedules, one for AUS region and one for Non-AUS regions with different exception approval group in each to isolate AUS Change requests due to time zone issues. I am excluding the CIs from australia in other one but CI based con...
Services and Offerings
Hello,My university has begun our implementation project for SN. I am working on creating a list of Services and Service Offerings; but am not sure how granular to get. Does anyone know of any discussions or training videos that discuss best practice...
Display values on a reference field
I created a field on my RITM called Head Department. I would like for my end user to be able to reference the cmn_department table and see all department, however when they select one of them, it should display the actual Head of department no the de...
Unable to select the SN information on Chrome
Hello Team, We are unable to copy information from ServiceNow work items. (Short Description, Description, Internal Summary, Internal Notes, Work notes sections).I tried: Clearing Browsing History, Cache, Cookies from Chrome Reboot Reinstall Chrome R...
Resolved! New to ServiceNow
Is the on-line training the only way to study for certifications, or are there boot camps from external companies as well? I'm new and just want to see all my options.
Resolved! Unable to log into my Dev Instance
Does anyone know how to reset a developer instance password, without the previous password or admin password. ErrorUser name or password invalid. To reset your admin password click here. Please note this is different than the credentials
Certificate based authentication on Developer instance ( Xanadu )
I followed step through how to setup certificated based authentication from the document. but it mentioned "Check that your instance is using an ADCv2 load balancer" but it looks like my developer instance is not on ADCv2. running curl command shows...
Clone / Upgrade / Update sets
I need some help in understanding what has happened here but let me first give you the scenario. On the 13th of March, we cloned production to a sub-production target. Before this clone action, I removed all remote update sets with a state of “Previe...
Resolved! Can I enable adding multiple managers to the manager field on the Assignment Group record?
Question: Is there a way to enable me to add multiple users in the manager field on the Assignment Group record? Context: Some of the assignment groups have multiple managers, and currently, only one can see dynamic reports related to "teams that I m...
Agent Client Collector Visibility - Uninstalled Software record removal - cmdb_sam_sw_install table
Hello, There seems to be a few posts regarding this but I can't find any specific information around how software install recorrds are removed from cmdb_sam_sw_install table when ACC-V is being used for software install discovery. I have seen the art...
Dashboard and reports for system Administrator
Hello Everyone, Want to create a dashboard that will help for admin activities like Clones scheduled, ldap and Mid server status ....looking for advise what other areas can be monitored and reported that can help for admin day to day activities.also...
need help in creating report which shows assets assigned to users
in servic enow for some users its showing they have been assigned 2 or more mobile phones , ideally it should be only 1 I want to run report and find out those active users who have multiple mobile phones assigned to them so that we can contact them ...
Resolved! How to Swap Caller and Affected User in Incident Created via Self-Service Portal
I’m currently working as a ServiceNow administrator and need some help with a specific customization. When a user reports an issue about a colleague through the self-service portal, the incident created in the native view has the caller set as the af...
Not able to log into developer portal and Servicenow.com
I am unable to log in to the developer portal and Servicenow.com. I have no clue why my credentials stopped working only for these two sites.
