Group Management via Active Directory Groups

We are new to ServiceNow and are interested to learn how others are managing groups and group membership. The recommendation that we've heard from our implementation partners is that groups and group membership should be managed in Active Directory a...

Crypto Module

Hi everyone, I just upgraded to Utah and crypto module is showing up below the application scope.We did not have this activated on the previous version. If there is anyone who may have some knowledge on this and can point me in the right direction -I...

what are benefits of servicenow?

LDAP looking at samaccountname - Need to change to ObjectID

Our ServiceNow instance was set up many years ago and as far as I can tell it is creating new user accounts based on the samaccountname in AD.  This works well, every new account created in AD gets an account created in ServiceNow. The issue we have ...

What is the usage of 'escalation' field on HR Case table?

Create Dynamic Filter to show manager of assignment group all tickets in their groups

I would like to set up a dashboard with a report that shows all tickets assigned to groups that the viewer is a manager of. Is it possible to create a dynamic filter for this that can be applied to a report? 

Notification Issue: Inconsistent Triggering on Case Closure

Hi All, I have a notification set up to trigger when a case is closed. However, it doesn’t always work as expected, some cases close without triggering the notification, while others do trigger it as intended. When to Run info:- Inserted = false- Upd...

ATF Validate Outboud Notification

Hello all, I want to validate an email was send to the members of the assignment group of a record created but I am getting "Could not find email matching conditions:" error. How can I add correctly this validation? Thanks.

ATF - Validate Outbound Email step

Hello, How can I add a validation to confirm that email was sent to the members of the assignment group of the record created? Thanks

CSA voucher

Hi Everyone, I have completed all the mandatory learning for to get CSA voucher however one prerequisites not getting completed, I tried to find out the issue but not able to understand can any one please guide me.In three prerequisite 2 are complete...

Hi

Posting my first System Administrator post.

Workspace Sections in the form not visible even if the view is configured

I have a custom workspace where i have a stories tile which shows me my assigned stories, but in that when i click on it, it opens a list of record and when I click on a record it opens the form.The workspace stories form is on default view and when ...