I want to remove the message that appears when I hover my mouse over the title of the record form.

[bonsai]

Since Zurich, we've been experiencing a mysterious bug when users don't have view switching permissions.

When they hover over a record form, a mysterious message appears. We'd like to resolve this issue.

Is it possible to turn off the message that appears when the mouse is over?

We'd like to resolve this issue without granting view switching permissions.

[Ankur Bawiskar]

@bonsai 

if you are sure this started coming from Upgrade then raise a Case with ServiceNow.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[mugi-san]

Hi, @bonsai .
Displaying a message on mouse hover has been an out‑of‑the‑box feature since before version Zurich.
The inability to switch views on the relevant form is assumed to occur because the view you want to switch to does not have a corresponding view definition implemented for that form.

This message is a normal message that displays information about the current view.

regards.

[bonsai · Accepted solution]

I have already filed a case with NOW Support regarding this issue.
I imagine it will be fixed in a future patch.

I was also able to hide the message in question by using UI scripts and manipulating the DOM.