Is it possible to make the option to Chat with a Live Agent available outside of the Virtual Agent in the user portal? We used to have a link on the user's desktop that initiated a live chat with our service desk in the tool we used before moving to ...
Hello, I have a requirement where users should be able to add CIs to a change unless it is closed, and admins should be able to add CIs even after the change is closed. I’ve tried the following without success:1. Enabling "Reference Floats" for the t...
We're planning to implement CSM functionality.We believe that users with the [snc_external] role will be able to open cases.I understand that they can view their own records, but can they also view other people's case records?
Hi All, I hope I got the proper forum.I have an issue with a dashboard. This dashboard was created before I joined the company, and I was asked to add another widget.The dashboard has a filter for the created date, and all the widgets are updating ba...
Hi, I was wondering, what is the best way to prepare now for the CSA exam due to the Yokohama release being different then the Xanadu release that I studied for? Please let me know if a different set of content or questions is available for me to st...
I need to delete an archived post that I posted on the ServiceNow Community , how should I do?
In Subscription Management, how should the license allocation be for a custom application built with App Engine Studio?
On our instance we have more than 800,000 flow context that are in the state "Waiting". About 85,000 of them were created this year.Our instance is slow, and I am wondering what impact have these active flow context on the instance performance? I am ...
Hi everyone,I’m new to using Flow Designer in ServiceNow, and I’m finding it a bit confusing to understand how subflows work. I’ve read the docs but still feel stuck.If anyone can help me with a simple example or step-by-step explanation, that would ...
What strategies have helped you pass on the first try?
I ran into a mystery recently—certain users insisted they never saw important Service Portal or Employee Center announcements. After some digging, I found the culprit: m2m_dismissed_announcement. This little-known table stores a record every ti...
I'm running this error when using App engine studio "You need a valid App Engine Studio license to continue working."Anyone know why????I already reinstalled the App Engine Studio plugin, also tried to repair without any success.Also tried using Zuri...
Hi everyone,I'm currently learning ServiceNow and trying to understand different types of Business Rules. I’ve come across Async Business Rules and Display Business Rules, but I’m a bit confused about how they work and when to use them.Could someone ...
Why some of the feathers not available in students instances even update/patchers are installed (as they instructed)?
I recently started my ServiceNow journey. I've always worked at the company, and it's been a year and eight months now in the sales department. However, I'm now getting started on my technical journey and excited to see how far I can advance in platf...
