Hello everyone, We are currently facing a critical issue in our production instance and would like to know if other customers have encountered similar behavior.Problem Summary:We have identified multiple outbound emails that exhibit the following beh...
I have assigned two roles to the user: Business Stakeholder and Case Viewer.Our primary requirement is for these users to have read-only access across ServiceNow, including:IncidentsProblemsChange RequestsAll other ITSM recordsCustomer Service CasesW...
Since setting up Virtual Agent we always planned to go through our forms and set them to Virtual Agent compatible, but never actually completed the task.With this setup the VA would go through the form with the user and place the request for them.Wit...
I need your help with a Control-M integration.Use Case:When a catalog request is raised in ServiceNow, job details are provided in JSON format based on business requirements (OS/MFT). Once the RITM is approved, a standard change request is automatica...
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.).... Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking ...
My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that for every term, they assign a task to someone on the Employee Relations team to co...
We have a data source with an excel file and transform map setup in ServiceNow. We attach a new file and run the import once every week. We want to automate it. ServiceNow is cloud based. The file is located in our on premise secured network. We also...
can we edit widgets of performance analytics dashbord - if yes please provide me solution in detailed
Hi All, Are there any guide or tips on how to consolidate articles? Would love to hear any feedback related to this Thank you
I’m currently taking the Micro-Certification: Welcome to ServiceNow (Zurich) and I’m stuck on Assessment Simulator – Task 3: Create and Comment on a Record.I impersonated the Platform User, followed the steps, and successfully created the incident. H...
Hello there! Just curious to see how long it took you all to take and pass the CSA exam? I am in the process of retaking the exam (2nd attempt) this Wednesday and feel pretty good about passing. I was introduced to ServiceNow at the end of December 2...
When configuring a Certificate based SMTP relay connector in Exchange as per this article: How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Learn Is there any way to specify a certificate...
Hi Team,I am looking to re-register for the Certified ServiceNow Administrator (CSA) exam.Could you please guide me through the process and let me know if there are any specific requirements or steps I need to follow?
Hi all, I'm just playing with my PDI here since these topic visibilities has been an issue on some of my clients before. In employee center by OOB I have topic called "Technology services". I built a new topic "Transportation", but it is not showing ...
Can the OOB knowledge management overview Dashboard be updated to only show dashboards/metrics relevant to the user? such as a HR knowledge manager who has benefits content? or will it always show all the knowledge bases and metrics, approvals etc f...