Is there a limit to the number of comments that can be posted on a knowledge article?

bonsai · ‎12-18-2024

I am thinking of implementing a business rule that will interrupt comments and display an interruption message under certain conditions.

When I tried it, messages other than the one I wanted to display were displayed (red messages).

↓

I got the message "You have reached the daily limit for comments posted by a user."

Is there a limit to the number of times a user can post to an article?

I'd like to know where this is controlled.

Is it a property?

Dr Atul G- LNG · ‎12-18-2024

check the value of the property "glide.knowman.max_comments_per_user_daily".

Property Description : The maximum number of article feedback (comments, ratings, helpful and flagging) a user can provide in a day. If no value is defined, then no restrictions are applied to the number of feedbacks that the user can provide.

@bonsai

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View solution in original post

Harish Bainsla · ‎12-18-2024

Hi @bonsai

There are 2 system properties:

sn_kb_social_qa.max_comments_per_user_daily

sn_kb_social_qa.max_answers_per_user_daily

and as @Dr Atul G- LNG mentioned Can you check the value of the property "glide.knowman.max_comments_per_user_daily".

If my answer helps you mark helpful and accept solution.

View solution in original post

bonsai · ‎12-19-2024

I tried editing this system property, but I was able to post comments continuously.
Why is that?

jane_sw · ‎12-23-2024

Good question! Thanks for the answers.