Is there a limit to the number of comments that can be posted on a knowledge article?

[bonsai]

I am thinking of implementing a business rule that will interrupt comments and display an interruption message under certain conditions.

When I tried it, messages other than the one I wanted to display were displayed (red messages).

↓

I got the message "You have reached the daily limit for comments posted by a user."

Is there a limit to the number of times a user can post to an article?

I'd like to know where this is controlled.

Is it a property?

[Dr Atul G- LNG · Accepted solution]

check the value of the property "glide.knowman.max_comments_per_user_daily". 

Property Description : The maximum number of article feedback (comments, ratings, helpful and flagging) a user can provide in a day. If no value is defined, then no restrictions are applied to the number of feedbacks that the user can provide.

@bonsai 

[Dr Atul G- LNG]

Hi @bonsai 

https://www.servicenow.com/community/now-platform-forum/you-have-reached-the-daily-limit-for-comment...

[Dr Atul G- LNG · Accepted solution]

check the value of the property "glide.knowman.max_comments_per_user_daily". 

Property Description : The maximum number of article feedback (comments, ratings, helpful and flagging) a user can provide in a day. If no value is defined, then no restrictions are applied to the number of feedbacks that the user can provide.

@bonsai 

[bonsai]

The target property value is blank.

Perhaps the interrupt process is pulling in a message?

Maybe a message is displayed when the process is interrupted...

[Harish Bainsla · Accepted solution]

Hi @bonsai 

There are 2 system properties:

sn_kb_social_qa.max_comments_per_user_daily

sn_kb_social_qa.max_answers_per_user_daily

and as @Dr Atul G- LNG  mentioned Can you check the value of the property "glide.knowman.max_comments_per_user_daily". 

If my answer helps you mark helpful and accept solution.