Live Chat Notifications Not Working
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02-16-2023 07:14 AM
Hi,
A few weeks ago we implemented Live Chat in our test environment and then tested it with a service desk agent. It was working as expected. They have started some more testing but they are no longer receiving notifications of a new chat. The chat is started and the user receives the message “Routing you to a Live Agent” but the agent never gets the notification.
The only time the notifications appear is for myself as I am in the Service Desk group and a System Admin. This implies that the issue is permissions related although I have granted the Service desk group awa_admin and workspace_admin roles and this made no difference.
I'm assuming that I'm missing something, has anyone got any idea what?
thanks
Neil
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08-08-2024 10:56 AM
Hi @Neil Santucci ,
Currently, we are facing the exact same issue, word for word! It's been some time since you posted this message. Have you found a fix for this issue?
Thank you
Kartik
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08-09-2024 12:20 AM
Hi Kartik,
live chat is working fine for us now, apologies, this was a while ago so I can't remember if we resolved it or if it resolved itself.
Neil
