maintenance plan

SAM321
Tera Contributor

Hi all so i have task on schedule maintenance plan..  I already created custom tables.. and record producer..but i dont know what to do next...am in learning process of servicenow ...can anyone help with task...I attached whole demo task in word document too can check.

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1 REPLY 1

Bill_P
Giga Contributor

The Maintenance Plans work in conjunction with the Field Service Module. 

You don't need to create any custom tables as it's all OOB.

1, Define the fields you wish the user to enter in the record producer.

2, Work Order Templates

a. Create the template for the desired job

3, In the Navigator - "Maintenance Plan" 

4, The Maintenance Plan can run in 2 modes

a. Model Model

i. This means when you select a specific model a maintenance job will run for every model of that type like a type of printer

m. The other mode is could be against location or something more specific.

5, Once you have saved this you can then select the duration type.

6, Add the template

7, Associate the template with the Maint Plan

8, Click on Next Run Time - either Run now or select a time in the future.

 

Also check the Product Documentation.