Maximum number of connections to an instance

[bonsai]

I'm trying to find out how many people can access an instance simultaneously.
Is this defined anywhere?

We anticipate many users accessing the instance during a failure.

Would it be okay if around 400 people accessed it simultaneously?

[Tanushree Maiti]

Hi @bonsai 

As per my knowledge ,there is no harded limit on the number of people or sessions that can access a ServiceNow instance simultaneously. Scalability is managed by the available infrastructure (nodes) and system resources.

OOTB there is no limit for multiple parallel logins for the same user. But if needed, it can be limited with a plugin: com.glide.limit.concurrent.sessions

Refer: Exploring limit concurrent sessions