Need to change Primary E-mail address in now-Learning Service-Now

[Lucky1]

Hello all,

I am shifting the organization and I want to change the E-mail address of now-Learning service-now to my personal email address so that once I join the new organization and get official email id, then I will update with the same.

So, can someone tell me about the steps on how to change the primary email address in now-Learning please?

Regards,

Lucky

[chetanb]

Hey Lucky,

You may want to check -

Transfer certificate -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002280

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB

[chetanb]

Step by Step process mentioned in the KB article

[Dr Atul G- LNG]

Hi @Lucky1 

Greetings!!

You can raise a case via NOW Learning and you mentioned your both id's old and new email id. This case will take 3-5 days , may be 5-7 days, to transfer your all previous certs, vouchers. 

Also in new org , please get the partner portal access so that you get free training and voucher in new org

[Nivedita Patil]

Hi @Lucky1 ,

create  case from now learning account and wait for response. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.