View reports/Dashboards in List View as well without ITIL role.

Priyankamahajan
Tera Contributor

Is there a way to allow users to view reports and dashboards in detail (means no limitation) without providing them ITIL role?

3 REPLIES 3

Siddhesh Gawade
Mega Sage
Mega Sage

Hello @Priyankamahajan ,

 

unfortunately this is not possible☹️. The ITlL is OOTB role used for to create reports and view reports that have been shared with user. And it has ACLs and processes which are running to manage the access.

 

So unless you came with custom role, which will still need to create multiple ACLs and need to add in scripts were needed to pass the checks. So you will endup creating custom role which will kind of similar to ITL role. So my suggestion will be stick with ITIL role. unless you don't required custom role.

 

See below documentation for more details:

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/concept/c_Adminster...

 

 

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.


Regards,

Siddhesh

Thank you so much for your inputs Siddesh.

Tai Vu
Kilo Patron
Kilo Patron

Hi @Priyankamahajan 

Yes we can. Users without roles can view Reports and Dashboards that shared with them.

 

Cheers,

Tai Vu