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Practical limit to group size for assigning role

Michael Searle
Tera Guru

I'm running into some issues with role assignment (add and remove) via a group where the group membership exceeds thirty-thousand members. 

I want to know whether you have experience or knowledge relating to this. Is there a practical size limit for groups that assign roles? Is there a best practice for keeping group membership size below a certain threshold? If you have encountered this issue, how did you divide group membership to overcome it?

Thank you.

1 ACCEPTED SOLUTION

In this case I would assign the role directly to the user. You could do it going forward with a business rule or a flow on account insert. You could make the updates for existing users via script background. Why snc_external, are all your users external to your company?

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5 REPLIES 5

Nikhil Bajaj9
Tera Sage
Tera Sage

My POV- Assigning role directly to user is not a best practice so you can try few things

1) if all users are not Active in the group - Remove inactive users from group

2) If group is having multiple roles- you can divide roles in 2 or 3 different groups and add users based on the requirement.

3) In case all roles are required in the group and there are many users- you can create 2 similar groups with different names and divide users in those groups.

 

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025