Redirect an agent to the Service Operations Workspace landing page

[Paul Fraser]

Hi Everyone

I have followed these instructions exactly and I am unable to redirect a user to the SOW landing page.

Has anyone done this before and if so, did you run into any problems?

https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/service-operations-works...

Thank you

Paul

[aryanrajput]

can you help me to understand this solution?

[olimanalo]

Hi @Paul Fraser,

You can configure the "SPEntryPage" Script include in your instance. Edit the "getFirstPageURL" function. Comment the existing script and add the script I created.

User without role : SOW Workspace

User with role : Native Instance

If this Solution worked for you, Please mark Response as helpful & Accept the Solution

Regards,

Oli

[DREX]

Hi @olimanalo 

The script works fine but when the link in email "Approval" notification is clicked by itil user it redirects to /now/sow/home , it should redirect to the approval record.

Please do reply if you know how can we fix this? Thanks

[olimanalo]

Hi @Swapna Abburi , @elaizaelizardo  and @spike , this is possible. Follow the steps I have given on the reply and it will work. 

If this Solution worked for you, Please mark Response as helpful & Accept the Solution

Regards,

Oli

[spike]

While agree that is 'a' solution, it doesn't really configure the Service Operation Workspace as per the ServiceNow provided instructions..