Good day, everyone.
My name is Neil, and I'm currently a student in the RiseUp with ServiceNow program.
I'm doing some personal research (outside of my official RiseUp coursework) to better understand the day-to-day challenges experienced by ServiceNow System Administrators. With ServiceNow rapidly expanding its AI capabilities, I'm curious to hear from professionals working in real-world environments.
If an AI assistant could permanently eliminate one repetitive task from your daily work as a ServiceNow System Administrator, what would it be?
I'd love to hear your thoughts on any of the following:
What repetitive task takes up the most time?
Approximately how many hours per week does it consume?
Why do you think automation hasn't completely solved this problem yet?
What would your ideal AI-powered solution look like?
I'm hoping to learn from your real-world experiences and better understand where the biggest opportunities for innovation exist.
Thank you in advance to everyone who takes the time to share their insights—I really appreciate it!
