Servicenow Impersonate Query

[SH40171025]

How can we check who has impersonated our instance over a period of time?

Is there any way or any method to do access Impersonate counting's?

[Dr Atul G- LNG · Accepted solution]

Hi @SH40171025 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055

[yella123 · Accepted solution]

To retrieve information about impersonation in your instance, follow these steps:

1. Navigate to "sys_properties.list"
2. Click New
3. Fill in the new property with the following values:
   
   • Name: glide.sys.log_impersonation
   • Type: true/false
   • Value: true
4. Save
5. Go back to "sys_properties.list" and show List view
6. Type "glide.sys.log_impersonation" in the Name column and press Enter to confirm the property has been added.
7. Perform a cache flush by typing "cache.do" in the navigator
8. Log out then Log in again

After logging back in, you can see the history of impersonation in a system log by:

1. Navigating to System log > All
2. Type "*impersona" in the Message column and press Enter
3. You will see the history of impersonations in the system log by looking for messages like:
   
   • "Impersonation start:"
   • "Impersonation end:"

[Chaitanya ILCR · Accepted solution]

Hi @SH40171025 ,

in addition to what @Dr Atul G- LNG has shared 

you can check the user preferences tables for each users impersonations 

where name = recent.impersonations

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[rcunning · Accepted solution]

Very useful. Thanks all!

[Dr Atul G- LNG · Accepted solution]

Please accept answers and close the thread.

[Dr Atul G- LNG · Accepted solution]

Hi @SH40171025 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055

[yella123 · Accepted solution]

To retrieve information about impersonation in your instance, follow these steps:

1. Navigate to "sys_properties.list"
2. Click New
3. Fill in the new property with the following values:
   
   • Name: glide.sys.log_impersonation
   • Type: true/false
   • Value: true
4. Save
5. Go back to "sys_properties.list" and show List view
6. Type "glide.sys.log_impersonation" in the Name column and press Enter to confirm the property has been added.
7. Perform a cache flush by typing "cache.do" in the navigator
8. Log out then Log in again

After logging back in, you can see the history of impersonation in a system log by:

1. Navigating to System log > All
2. Type "*impersona" in the Message column and press Enter
3. You will see the history of impersonations in the system log by looking for messages like:
   
   • "Impersonation start:"
   • "Impersonation end:"

[Chaitanya ILCR · Accepted solution]

Hi @SH40171025 ,

in addition to what @Dr Atul G- LNG has shared 

you can check the user preferences tables for each users impersonations 

where name = recent.impersonations

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[rcunning · Accepted solution]

Very useful. Thanks all!