Software not removed from Software Installed tab on cmdb ci server after its uninstalled

misolarz
Tera Expert

‎03-24-2025 02:14 AM

When software is uninstalled from a server in CMDB the software is not removed from the Software Installed tab list, the uninstall string is populated but software still appears on the list. Is this how it works and software is not removed from the list?

 

We do not have SAM implemented so wondering if this is a limitation of CMDB and we would need to create some scripts to clean up this.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-24-2025 02:44 AM

Hi @misolarz 

I am thinking broadly here. Uninstallation is a physical activity, but how will ServiceNow know that it has been removed? If you have integrations like SCCM or Discovery, they could update the record in ServiceNow. If not, then you would likely need to manually remove it from the related list.

Here are a few links that might help in managing this process:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859817

https://www.servicenow.com/community/cmdb-forum/is-software-removed-from-configuration-items/m-p/291...

 

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