What are Personas(roles) that directly or indirectly use a CMDB in servicenow
Could you list for me the persona types or roles that use a CMDB directly or indirectly ?
Forum Posts
Resolved! Fix script to add user in Watchlist and Work note list on incident
Hello, I have received from multiple users need to be added in incident watchlist and work note list. Simple way is open each one of the incident add user in watchlist and work note manually. But this approach requires a lot of time and effort. Wh...
Service is not following the assignment rules. Cannot see why. Is there a way to turn on debug?
I have a service that went to the wrong support team. I looked at the conditions of the assignment rule and the request meets everything exactly, and should have been routed to the correct team. Is there a way to turn on logging that shows everything...
Resolved! Flow Designer - Can't get custom field
So I'm trying to use the value inside a custom field (u_endereco_de_entrega) but can't reach it from flow designer, is not appearing as data pill neither can't get it through scripting...Any ideas? Are custom fields restricted to use in flow designer...
Resolved! Push Message not translating
Hello all, As the title says I am trying to localize Push notifications using gs.getMessage(). I have created the messages both in English and Portuguese in System Localization > Messages. Then created the following email script for the request compl...
Resolved! Activity Formatter is not displaying in SC_Tasks
Hi Everyone, The formatter works perfectly in the Request ITEM level, but it doesn't display for sc_tasks. I am unable to select Activities filtered. Is this a table level issue or something simple I am forgetting. I have tried researching the cause...
Resolved! Role sn_request_write in a production environment?
How do I make the sn_request_write role available in a production environment? We need to provide users access to the CAB Workbench without providing them the full itil role. Does this require additional licensing?We do have the "Change Management" a...
Resolved! How to get the requested for user name from a catalog form
Hi, I am working on a request catalog form with orchestration. I need to find a way to pull the user name field from the requested for field instead of the logged-in user. I am currently using a catalog client script with the code below to pull the...
'Duplicate Dashboard' role
I've granted 'dashboard admin' to a colleague but he still does not have the ability to 'duplicate dashboard' Does anyone know how to grant that permission? Thanks
Resolved! Missing the Collaborate icon in Service Operations Workspace
I have installed the plugins for Microsoft Teams integration. Using Service Operations Workspace, the Collaborate frame with the chat icon appears on some users content sidebar, but not others. I didn't explicitly do something different for the users...
Resolved! How to delete swimlane in Task Board?
Hi,How to delete lane in Task Board? is it possible?There is only option to Hide it.RegardsDanuta
Can't override "mandatory" on a field when a specific assignment group is selected.
I'm trying to remove the "Mandatory requirement on a field when the record is assigned to a specific assignment group.This is the client script I'm using with little success. function onChange() { var group = g_form.getValue ('assignment_group')...
Resolved! Project Tasks related to a Change Request
Hi! Can I link more than 1 Project Task to the Same Change Request? We submit a Change Request for the Logical portion, but want to be able to track Change Requests that involve our Physical portion. If I open a Project Task assigned to the Physical ...
SLA's on REQ, RITM or SCTASK
Is there a best practice for where the 'Request' SLA should be located? We have a requirement to have a standard Request SLA for any Request Item. However, what it must do is pause when any of the linked SCTASKS are in a 'pending' state and then res...
Resolved! how to mandate reason for change rejection ?
HI Need help I am able to configure UI policy where in if someone is rejecting a change by going into approvals then it will ask for reason or comments for rejection (attachment 1) However i noticed that when a approval right clicks and reject a cha...