Tags in Knowledge base
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‎01-02-2023 11:19 PM
Hi,
If someone uses tags to mark some KB articles to find them faster next time, the tags are only visible to the user who inserts the tag. Is there a way to make the tags global for all technicians (missing role etc.) or does the admin have to insert the tags, that they would mark the articles to everyone?
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‎01-02-2023 11:26 PM
Hi @Jori ,
You can use target field on label_entry table to show corresponding KB article.
The actual tag names are stored in the "label" table - tags used to be called Labels many releases ago. Then the label_entry table stores the linkage between a tag and a record via a Document ID field - two fields really (Table/table and Table Key/table_key).
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‎01-08-2023 11:24 PM
Hi, i have been trying to understand how this works, could you give me an example how to link the tag to a KB article?
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‎01-03-2023 03:54 AM
Hi,
thanks for the tip, i will have to do some investigation how to link the two 🙂
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‎01-08-2023 11:22 PM
Hi, i have been trying to understand how this works, could you give me an example how to link the tag to a KB article?
