Test management 2.0 is installed but all roles are missing, should I add those manually?

[Ravi Chandra_K]

Hello @lhernandezGDS 

Greetings!

did you search for roles in roles table?

navigate to sys_user_role.LIST. you can find tm_test_manager and tm_tester role.

add it to the users/groups you want to add.

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[lhernandezGDS]

sys_user_role.LIST. Role is missing from the list 😅 

[Ravi Chandra_K · Accepted solution]

Hello @lhernandezGDS 

Greetings!

The issue happens when the plugin is not installed properly.  

To resolve the issue, you have to 'Repair' the plugin. 

refer the below support doc:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999492

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

Kind Regards,

Ravi Chandra.

[lhernandezGDS]

Thanks so much!