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UI action in Service Portal

Vengeful
Mega Sage

‎11-07-2024 12:21 AM

I have a catalog item about recordings exception. It has variables Length of exception, Exception start date and Exception expiration date.

Vengeful_0-1730966777030.png

Once approved it will create a ctask.

Vengeful_1-1730967068638.png

 

Then if Exception expiration date is about to expire (15 days before the expiration date) it will send a notification to the requester. In the notification message, should be consist of if they want to extend their request.
Sample:

Request to extend exception? Click here: LINK

If the user click the link, they will be directed to their request to the Service Portal.
Then in the form there will be a variable Yes/No "Request Extension".
If Yes, it will show another variable 'Extension Request Date'. Then there should be a button Request Extension. Then it will go back to the approval process based on the workflow.
If No, a ctask will be created 'Recording Exception Removal'. 

Then end.

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jcmings
ServiceNow Employee

‎11-07-2024 03:38 PM

Not sure what your question is, but yes, it sounds possible.

 

It all depends on what you want to show the customer... you could pass them to a specific view via the URL in the notification which only contains specific fields; you could use a UI policy to show/hide and setReadOnly fields; you could use a task for the request extension piece.

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