unable to wake an instance

MazherYousuf7 · ‎02-26-2026

I tried waking a newly generated instance, it moves to restarting and stays like that for an hour and after that it moves to paused.
Do we need to terminate older instances that we no longer use? I have an existing instance from welcome to service now tasks and now I am at micro-certification- welcome to service now that doesn't seem to run/wake, stuck at paused.
please help

Dr Atul G- LNG · ‎02-26-2026

Hi @MazherYousuf7

Don’t worry, it will take 1–2 hours these days, so please be patient.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎02-26-2026

please close the thread.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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