unable to wake an instance

MazherYousuf7 · ‎02-26-2026

I tried waking a newly generated instance, it moves to restarting and stays like that for an hour and after that it moves to paused.
Do we need to terminate older instances that we no longer use? I have an existing instance from welcome to service now tasks and now I am at micro-certification- welcome to service now that doesn't seem to run/wake, stuck at paused.
please help

Dr Atul G- LNG · ‎02-26-2026

Hi @MazherYousuf7

Don’t worry, it will take 1–2 hours these days, so please be patient.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎02-26-2026

Hi @MazherYousuf7

Don’t worry, it will take 1–2 hours these days, so please be patient.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · ‎02-26-2026

Hi @MazherYousuf7

How at become available? Otherwise I would decommission it again and request a fresh installation?

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

CN-L · ‎02-26-2026

Hi @MazherYousuf7,

I know there were issues yesterday and having just logged in to ServiceNow University, it seems the issues are ongoing (error in attached screenshot as can't paste an image in for some reason).

MazherYousuf7 · ‎02-26-2026

Hi Team
Thanks, Instances are up and running again, all seems good