Values from RITM is not populating properly into the Catalog Task

[suvi1]

I  am having custom table and all the values are strings there.

i am populating 4 values from the custom table like this

 if i select the Source system , the values are populating  based on the source system.

 (i want to say here , that same record is displaying from the back end cutom table)

 where entity, data owner and data owner 2 are dependent on the Source system.

  and  i am getting like this.

Entity field and DataOwner fields are not populating.

Can any one suggest me , where can i have done the wrong.

and in the workflow i have set the fields.

[GlideFather · Accepted solution]

It might be caused by selecting records that have been deleted/deactivated.

Install browser extension called SN Utils and then when you have the form with the situation like you do, then double click the variable name (e.g. Entity or Data Owner), and you will see whether it is empty, or there is any sys_id.
When there is a sys_id, copy it, then go to backend and use a slashcommand "/" following the sys_id you just copied and press enter, it is the fastest way to recognise the sys id. Example of the full slash command "/basaeed5c3d60210647b0f35fd0133bf" + enter.

You will see what the record is, or whether it is not existing, the same way it can be searched in PROD or any other environment,

It can happen for example when there is a record in PROD, and you are using the sys_id in DEV where it does not exist.

[Brad Bowman · Accepted solution]

Since you see all 4 variables populated correctly on the request form, make sure you do not have an onSubmit Catalog Client Script, a workflow script, or a Client Script or Business rule on the sc_req_item table that could be affecting/clearing/overwriting these variable names.

[GlideFather · Accepted solution]

It might be caused by selecting records that have been deleted/deactivated.

Install browser extension called SN Utils and then when you have the form with the situation like you do, then double click the variable name (e.g. Entity or Data Owner), and you will see whether it is empty, or there is any sys_id.
When there is a sys_id, copy it, then go to backend and use a slashcommand "/" following the sys_id you just copied and press enter, it is the fastest way to recognise the sys id. Example of the full slash command "/basaeed5c3d60210647b0f35fd0133bf" + enter.

You will see what the record is, or whether it is not existing, the same way it can be searched in PROD or any other environment,

It can happen for example when there is a record in PROD, and you are using the sys_id in DEV where it does not exist.

[suvi1]

I partially accept this, sys_id is creating a problem. thanku

[suvi1]

HI  Brad,

 Thankyou very much for the solution..

  But i am thinking that is not right solution approach, because some values are not populating on the TASK.

   and 

   i am having one more doubt,

  SInce all the 4 fields are custom fields from the same table, can i write the UI action to populate fields on form.

   since variable2  is dependent on variable 1,

variable3  is dependent on variable 2 and Variable 1

 Variable 4 is dependent on variable 3,2,1.

 Could you please suggest me here.

Thankyou