Virtual Agent topic not supported after Tokyo upgrade

[Ashley Heath]

Hello everyone, I've tried Googling this message but am completely striking out so I'm hoping someone else has encountered this and can provide some guidance. We are in the middle of implementing Virtual Agent and have created several topic flows that we were testing. Before going live with VA, we also started the Tokyo upgrade because it has features that we need to launch ECP in a couple months.

After upgrading the lower environments to Tokyo, we're now receiving a message in the VA Designer when we open some of the topics we created: This topic version is not supported on this instance.

Some of the topics we created still open fine, but others produce this message. All of the topics appear to be working normally in the VA itself, we just can't open them in the Designer.

Any guidance on how to modify these topics so that we can manage them again is greatly appreciated!

[Community Alums · Accepted solution]

Hi @Ashley Heath ,

 You can refer to this thread : https://www.servicenow.com/community/developer-forum/upgraded-from-san-diego-to-tokyo-and-one-virtua...

[Ashley Heath]

Thank you for the info Sandeep. I have passed this along to our development partner and have also seen that ServiceNow has classified this issue as a bug so it looks like it will get resolved in a future update.

[Subhadip Bagchi]

Hi Ashley,

I have also faced the same issue. Can you please let me know that is there any way so that we can see the entire flow for this topic, which is not getting loaded now.[as we might have to update this topic's flow later on]

Thanks

Subhadip

[Ashley Heath]

Hi Subhadip, I'll check with our development team to see if they can share it with me but I don't believe we ended up changing anything in the topics because ServiceNow released a Tokyo update that resolved the issue. After the update was applied to our environments, the topics displayed normally in the Designer again.