Why Fail ?

[mohammedsye]

Hi,

I attempted the CSA exam and below is the scoring and still failed. I understood that overall score should be >=70%. Please assist in understanding the passing criteria.

Topic Level Scoring:
1 - Platform Overview and Navigation: 100%
2 - Instance Configuration: 100%
3 - Configuring Applications for Collaboration: 50%
4 - Self Service & Automation: 58%
5 - Database Management and Platform Security: 38%
6 - Data Migration and Integration: 87%

[sdmohammeda]

Hi Simon,

Thank you so much for your efforts, time and kind information with encouragement. You're right, I need to focus on 3 areas that I didn't perform well and I should be clearing the exam next time. Thank you again for your kind words. Take care 

[Simon Hendery]

You're welcome @sdmohammeda. Best wishes for next time!

[Dr Atul G- LNG]

Hi @mohammedsye 

If you look at your results, you’ll notice the following scores:

• Configuring Applications for Collaboration: 50%

• Self-Service & Automation: 58%

• Database Management and Platform Security: 38%

It’s difficult to determine exactly why you didn’t pass, as ServiceNow doesn’t clearly explain how they calculate these percentages. However, it’s best to review these specific areas thoroughly and then retake the exam.

Please note that the retake is paid, and it costs $100.

[Simon Hendery]

@Dr Atul G- LNG 

"ServiceNow doesn’t clearly explain how they calculate these percentages."

Yes they do - they're stated in the exam blueprints.