If you’re a technology provider looking to unlock speed and growth for your as-a-service business, the ServiceNow Yokohama Release for Technology Providers is just what you need. With AI and automation at its core, this latest release delivers powerful innovations that put sales, service, and success into overdrive for technology providers, helping them accelerate revenue, drive more value, resolve issues faster, and better control costs.
Want to know more? Join our product experts as they unpack the Yokohama innovations in our
LIVE Webinar– What’s New in the Yokohama Release for Technology Providers on March 19, 2025 - Register here
To start, we’re excited to introduce AI Agents for Technology Provider Service Management, which brings powerful GenAI capabilities that make it faster and easier for agents to serve the customer. New capabilities include:
- Transform Mapping Assist, which uses GenAI to help agents run complex diagnostics, enhancing efficiency and accelerating issue resolution.
- Case Summarization for Customer Success, which uses GenAI to automate case summaries, streamlining onboarding, engagement, and touchpoint insights, empowering customer success managers to work smarter and faster.
Technology Provider Service Management helps deliver frictionless customer experience by unifying and automating processes across service and delivery operations. In this release, we continue to strengthen the product’s core capabilities in Customer Success, Proactive Service Experiences, and Service Bridge, with key enhancements detailed below.
- ALE Customer Success Health and Risk Frameworks, Blueprint Builder, Initiative Roadmap, Touchpoint Planner, and UX Enhancements.
- Proactive Service Experience: Test Diagnostics for Technology Product Support Case Type enables support agents to run complex diagnostics, cutting costs and speeding up resolution.
- Service Bridge Enhancements helps streamline service requests, improve customer experience, and accelerate time to resolution and value. Enhancements include Copy From Service Catalog Item to Remote Catalog Item, Catalog Item Client Scripts and Consumer Variable Sets.
When it comes to the opportunity-to-renewal value chain, Sales and Order Management for Technology is jampacked with new innovations that help technology providers increase sales efficiency, accelerate revenue, minimize delays, and reduce costs. New capabilities include:
- Self-service order placement provides an omnichannel ordering experience to improve customer experience and conversion rates.
- Case Management for Invoice Operations captures and tracks invoice exceptions to resolve customer issues quickly and efficiently.
- Hierarchical List for Quotes displays parent and child products on quote lines in a hierarchical view to enhance sales efficiency.
- Product Recommendations provides relevant product recommendations during quote creation to drive revenue.
- Volume-Based Pricing drives sales with automated pricing and discounting.
- Quote PDF Generation provides detailed quote PDFs with product and pricing details to speed up sales.
For an in-depth look at these new capabilities and other release updates, be sure to check out the Yokohama release notes for TMT.
With so many new innovations for technology providers, we’re curious - which new Yokohama innovation are you most excited about? Drop us a comment below!
