Can a remote Service Bridge record producer be submitted automatically from the consumer instance?

[stevehuitt]

Hi, 

I've been investigating Service Bridge as an alternative to a custom integration with a provider. I've completed the lab for the Service Bridge for Providers and Service Bridge for Consumers classes. I have producer and consumer instances and am able to submit the remote record producer from the consumer service portal successfully. While this is great I'm wondering how to automate this process. Is it possible to submit a remote record producer via a script or low? 

Thanks, Steve

[Phillip Godwin]

Hi Steve - You could populate and send the Provider Task using a flow, but wondering why you wouldn't use a remote task instead.  What's the use case?

[stevehuitt]

Hi Phillip - I don't have an actual use case yet, just trying to understand options. I have found using the Service Catalog API's submit producer resource works as expected.

Thanks, Steve

[Ryan Palamara]

Hi Steve as you mentioned, Service Catalog API and Flow actions will be able to order the Remote Catalog Item. However there is nothing OOTB to make an association back to the Provider Task that will be generated so this would need to be configured, presumably you would want the updates to track back to the task that the RRP was used for. 

[dustinwatki]

Hello @Ryan Palamara 

Would you mind specifying which Flow action allows us to order the Remote Catalog Item?  I am attempting to use Record Producer to order Remote Record Producer, and the Remote Record Producer is not showing up in the list of record producers.