Can a remote Service Bridge record producer be submitted automatically from the consumer instance?

[stevehuitt]

Hi, 

I've been investigating Service Bridge as an alternative to a custom integration with a provider. I've completed the lab for the Service Bridge for Providers and Service Bridge for Consumers classes. I have producer and consumer instances and am able to submit the remote record producer from the consumer service portal successfully. While this is great I'm wondering how to automate this process. Is it possible to submit a remote record producer via a script or low? 

Thanks, Steve

[dustinwatki]

Hi @Ryan Palamara 

Do you mind specifying which Flow action to use for Remote Catalog Items?  When I use the Flow action "Submit Catalog Item Request" it does not submit the remote request in the same way as when using the UI.  Instead, it creates an RITM record in our instance. 

[dustinwatki]

Hi @Ryan Palamara  

Do you mind specifying which Flow action to use for Remote Catalog Items?  When I use the Flow action "Submit Catalog Item Request" it does not submit the remote request in the same way as when using the UI.  Instead, it creates an RITM record in our instance. 

[dustinwatki]

Hi @Ryan Palamara 

Do you mind specifying which Flow action to use for Remote Catalog Items?  When I use the Flow action "Submit Catalog Item Request" it does not submit the remote request in the same way as when using the UI.  Instead, it creates an RITM record in our instance. 

[rah]

Hi @dustinwatki  @Phillip Godwin @Ryan Palamara 

Have you found any solution for this issue, I am also trying to achieve the same, we are not showing the Remote catalog item directly to customer on portal instead we are trying to have a proxy item in portal for customer and then order actual remote catalog item from flow or script but it always creates a RITM and not provider task, is there a way to achieve this?