How to transfer variables from RITM to Remote Task Definition on Service Exchange (ServiceBridge)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 hours ago
When the Remote Task Definition (RTD) synchronizes the Provider RITM back to the Consumer instance, the catalog variables are not syncing back.
Task fields are syncing correctly, but variable values are not.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
Hi @JitendraC,
This is a known gap in how Remote Task Definitions work on Service Exchange: the RTD's inbound/outbound field mapping syncs sc_task-level fields between the paired Provider and Consumer records, but catalog variables live in sc_item_option, not as a mapped field, so they never ride along on their own.
// Advanced transform script on an inbound field of the Remote Task Definition current.variables.your_target_variable = object_data.remote_task_vars.number50270d9ec31c8210075c35aa05013126;
You add each variable you need as its own inbound field on the RTD, then pull the value across with an advanced transform using the object_data.remote_task_vars object. The field name is auto generated per variable, you'll find the exact one on the Remote tasks variables related list of the RTD record. For a full variable set or an MRVS this gets tedious fast, at that point stop fighting the RTD and use a Remote Record Producer to order the item instead. If you're on Service Bridge v2.1 (Feb 2025), Consumer Variables for RRPs lets the consumer manage its own variables locally, but note those stay consumer-side only, they are never passed back to the provider.
References
- Accessing and using Service Bridge Remote Task variables in an Advanced Transform script
- Sync Catalog item variable set in Service Bridge at provider
- Service Bridge v2.1: February 2025 Store Release, Consumer Variables for RRPs
Thank you,
Vikram Karety
Octigo Solutions INC
