Service Bridge for bi-directional integration for SCTASKs

[Ben6]

I would like to configure Service bridge to support a bi-directional integration for existing consumer catalog items → RITMs → SCTASKs.  
SCTASKs are currently created assigned to fulfillment groups (now to be offloaded to provider groups)

The provider and consumer instance are currently connected with Service Bridge and a Remote Task Definition is creating a Remote Task in the provider instance with triggered in the Consumer instance.  However the Catalog Item variables are not on the Provider's remote task.  Other inbound fields are sent across the Service Bridge.

Goal:

Provider instance receives a copy/synchronized task containing all needed information including catalog variable values so their groups can fulfill them.

[Tanushree Maiti]

Hi @Ben6 

Check this link if it helps : 

https://www.servicenow.com/community/technology-forum/using-service-bridge-for-bi-directional-integr...

https://www.servicenow.com/community/technology-blog/installing-and-configuring-service-bridge-for-p...

[Ben6]

Tanushree , Thanks for the reply.

Those links did not help.  The first link describes the process for creating a remote catalog item and does not address the use of existing catalog items on the consumer instance.  I already have Service Bridge installed in both the provider and consumer instance.  I think the issue is with the Remote Task Definition in the screenshot.  When the remote task is triggered at the consumer instance, the provider task is created.  The issue is the catalog item variables are not visible in the providers remote task.

[Phillip Godwin]

Hi @Ben6  - 

The task.variables field is not what stores the catalog variables entered with the request — those are stored in separate tables and rendered on the sc_task form using a formatter.  How this all works is beyond my skill level. You may be able to use an advanced transform or the Scratchpad feature to sync with your remote task, but it will take some work.

...phil

[G Vladimirova]

I had to do something similar . In our case we went with only catalog task 

In order to sync both RITM and Cat task , you need to have the data exactly the same in both instances - which is big technical debt  - meaning Cat item  and variables 

The RITM process includes flows / workflows and this will need to be very custom solution. Why not use the Remote Catalog  , it is done specifically for this . You have a Cat item which is governed by the provider and exposed on the Consumer .