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Service Bridge for bi-directional integration for SCTASKs

Ben6
Tera Contributor

I would like to configure Service bridge to support a bi-directional integration for existing consumer catalog items → RITMs → SCTASKs.  
SCTASKs are currently created assigned to fulfillment groups (now to be offloaded to provider groups)

 

The provider and consumer instance are currently connected with Service Bridge and a Remote Task Definition is creating a Remote Task in the provider instance with triggered in the Consumer instance.  However the Catalog Item variables are not on the Provider's remote task.  Other inbound fields are sent across the Service Bridge.

 

Goal:

Provider instance receives a copy/synchronized task containing all needed information including catalog variable values so their groups can fulfill them.

 

2026-03-11_16-10-04.jpg

 

 

 

1 REPLY 1

Tanushree Maiti
Giga Sage

Hi @Ben6 

 

Check this link if it helps : 

https://www.servicenow.com/community/technology-forum/using-service-bridge-for-bi-directional-integr...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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