Service Bridge for Providers: Proactive Monitoring

[ChadDa3mon]

I am trying to find a list of recommend tables/records to monitor to help proactively detect and alert on Errors with a consumer. 

For example, I had an issue resolved by HI support the other day where some record in the "ih_sync_inbound_queue_record" table had been set to Error, so everything else started failing. 

That gives me the following places to monitor so far: 

1. Remote Tasks in state other than "New" for more than 1 hour
2. Consumer Connections where either status (Inbound or Outbound) is not Active
3. Process Sync Remote System (ih_sync_remote_system) where either State (Inbound or Outbound) is not Active
4. Inbound Queue Records (ih_sync_inbound_queue_record) where ??? is not ???. (I assume we want to monitor either 'status' or 'Error info' here? 
5. Outbound Queue State (ih_sync_outbound_record) ??? (Same question as above)

I'd like help confirming the above (and filling in the blanks) along with getting other suggestions of how to proactively monitor the health of my consumers as best I can. 

[Maik Skoddow]

Hi @ChadDa3mon 

Unfortunately, I cannot provide some more tables as I have never used the Service Bridge before. But I found a document which lists all the tables being introduced with the Service Bridge: https://downloads.docs.servicenow.com/pdf/enus/servicenow-xanadu-service-bridge-enus.pdf 

However, for the monitoring and alerting part I can highly recommend using my application Health Sentinel

Maik

[ChadDa3mon]

Thanks. This is a fairly interesting application with a lot of potential. I'm a bit new to the sysevent side of ServiceNow and what you're doing, but you mention we should be able to call a subflow based on these signals firing? 

How would that work? Would we build a flow that triggers on new sysevent records being created from this app? Or is there some other way to proactively link things together that I'm not aware of? 

[JackieErickson]

Hi @ChadDa3mon - We're Service Bridge users and have struggled with this too, but I believe ServiceNow is working on a new feature to help audit for issues with Service Bridge. Hopefully someone from the SB team can comment with specifics, but they are working to address this.

[Phillip Godwin]

Hi All -  in the Zurich store release (August) we plan to implement an audit framework that will initially have 40+ audits that will look for Service Bridge errors or known issues (that may not  have resulted in an error yet).  A Service Bridge Health dashboard will report findings and provide visibility to active and inactive audits/scans.  When a known error/issue is identified the finding will include documentation and recommendations for resolution.   The development team will continually add new audit definitions to the Service Bridge Health plug-in as any new common issues are identified.

...phil