Service Bridge - Received error regarding Business Rule 'Transport Queue Inbound Monitor'

[nschroeder]

I work for an MSP and we are using Service Bridge for Providers.

While doing Service Bridge incident integration unit testing with a consumer in our subprod instances, the consumer's Incident and remote task started posting this error message in the work notes:
Parent task update failed on the instance etdev for the following reason:

Operation against file 'incident' was aborted by Business Rule 'Transport Queue Inbound Monitor^693bdcd2935e2e501946f8a56aba10db'. Business Rule Stack:Transport Queue Inbound Monitor,Manage Remote Task Inbound,Abort changes on group

It also posted across to the work notes in my Provider-side Remote task from the consumers Service Bridge Integrator user.
This happened on several incidents after about 5 minutes of testing.

Before I open a case with ServiceNow support, has any one else run into this error message with Service Bridge for Consumers? 

Thank you!

[Dipi]

Hi there,

I’ve seen this error before. The issue usually occurs when the update attempts to change the assignment group on the target (consumer) instance. It’s being blocked by the out-of-the-box Business Rule on the Incident table called “Abort changes on group.”

That BR prevents updates when the assignment group is changed but the currently assigned user is not a member of the new group.

Hope this helps!