Hi,
We are an MSP who uses Service Bridge to do bi-directional integrations with incidents for clients and the functionality is essentially symmetric, in the sense that an incident can be created on either side, assigned back and forth and seen/worked/resolved from either side.
Now we are looking to do something similar for catalog items, at least for simple ones that do not have approvals and only have one task. We know that it can do it in one direction, where the provider makes the items available to the consumer so they can be requested and monitored from their instance but they are worked on in the provider.
Is there a way to make that work equally in both directions?
