RTD issue in flow designer

vinay_nalla
Tera Contributor

Tuesday - last edited Tuesday

Hi, 


We have upgraded the  plugin Service Bridge for Providers(2.0.55) to latest version in the provider instance. After the upgrade, the Remote Task Definition (RTD) option became unselected in Flow Designer.

Previously, we had created a Flow Designer flow to generate remote tasks in the consumer instance, where we were able to select the Remote Task Definition. However, after the plugin upgrade, the Remote Task Definition is no longer available for selection.

vinay_nalla_0-1758637530146.png

what should be action here, 

 

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2 REPLIES 2

Nawal Singh
Mega Guru

Tuesday

Hi @vinay_nalla ,

 

Please review the below points-

 

1.After upgrading the Service Bridge for Providers plugin, the Remote Task Definition (RTD) field in Flow Designer may disappear due to changes in plugin behavior, scoping rules, or action configurations.

2.To fix this, verify RTDs exist and are active, check the Flow Action inputs, test with a new flow, and ensure correct scoping and permissions

3.Contact ServiceNow Support if the issue persists.

 

If my response helpful then please mark as helpful and accept the solution

 

Thank you!!

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Phillip Godwin
ServiceNow Employee
ServiceNow Employee

Tuesday

Hi Vinay - In the X release when we introduced mismatched version support for SB we introduced the sn_sb_identity table  whose records store the most recent version of an entitlement (RTD, remote catalog, etc).  The pulldown in flow designer is looking at RTDs in the identity record table.  My guess is that for some reason (unsure why) an identity record doesn't exist for your RTD.  If you open the RTD and choose the Copy UI action to create a copy, I think you'll see the copy shows up in the pull down.

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