Service Exchange Onboarding bug in 2.3.21 consumer plugin

MattSN
Mega Sage

Hi all

 

A bug in release 2.3.21 of Service Exchange for Consumers causes setup issues. The new onboarding wizard limits company searches. It only shows the first few hundred alphabetical results. Customers cannot select any company name that falls outside this initial list. To get around this we had to add an ACL so that we can update the company value set before clicking "connect to provider".

 

Hoping to get the attention of @Kenny Caldwell who does a great job of getting these issues fixed.

1 ACCEPTED SOLUTION

Kenny Caldwell
ServiceNow Employee

Thanks @MattSN ! We are currently working on this issue. Target for a fix is the Aug/26 release.

 

For now the workaround is to add a character to the front of the company name so it is higher in the sort order. I have seen some unusual company names out there so here is some help. It might require double or triple of a character i.e. "000" or "!!"

 

In standard digital sorting and ASCII order, characters are arranged sequentially from lowest to highest decimal value:
  1. Spaces and Control Characters: (e.g., Tab, Line Feed)
  2. Punctuation and Symbols: (e.g., !, @, #, $, %, &, *, -)
  3. Numerals: 0 through 9
  4. Uppercase Letters: A through Z
  5. Lowercase Letters: a through z

 

View solution in original post

2 REPLIES 2

Kenny Caldwell
ServiceNow Employee

Thanks @MattSN ! We are currently working on this issue. Target for a fix is the Aug/26 release.

 

For now the workaround is to add a character to the front of the company name so it is higher in the sort order. I have seen some unusual company names out there so here is some help. It might require double or triple of a character i.e. "000" or "!!"

 

In standard digital sorting and ASCII order, characters are arranged sequentially from lowest to highest decimal value:
  1. Spaces and Control Characters: (e.g., Tab, Line Feed)
  2. Punctuation and Symbols: (e.g., !, @, #, $, %, &, *, -)
  3. Numerals: 0 through 9
  4. Uppercase Letters: A through Z
  5. Lowercase Letters: a through z

 

Well this is much easier then adding an ACL.... 🤣