Service Bridge Bug parent task missing

[spaceman2023]

We have an integration between a service bridge producer(US) and Consumer(customer). its a case to incident mapping. we have this weird bug where the data from us the producer makes it to the consumers remote task. but it doesn't type or write anything onto the corresponding incident. when we checked the remote task it said 

'The parent task is missing, update failed.' in the work notes field. I'm not sure whats causing this. Mind you this is happening post creation

[Phillip Godwin]

Hi @spaceman2023 - so the incident is being created on the consumer side (you said "post creation")?  Is field data syncing on creation and then subsequent updates fail, or is it just not syncing any field data after the incident is created?

[spaceman2023]

Hi @Phillip Godwin , thanks for the response. the incident is being created on the consumer side, correctly. the issue is specifically after creation. also to add more details. we see the changes being made on the consumer remote task, but they aren't reflecting on the consumer incident. also, this is specifically when we as a producer trigger a creation from our side to the consumer. when the consumer triggers a creation from their side to ours, everything is working properly.

[Phillip Godwin]

Thanks - The consumer remote task Parent field should point to the consumer incident. If it is blank then there is something (business rule?) on the consumer instance that is changing the parent incident after creation. 

[spaceman2023]

@Phillip Godwin thats what we thought, but we checked the xml of the remote task. it wasn't blank