Siloed systems and manual processes create friction points in service delivery, with fragmented systems, fulfillment, and network teams. CSPs lack a single view of order details, resource assignment, and installation status leading to inefficient network activations of new services, longer service delivery times, and dissatisfied customers.
Let us see how the ServiceNow platform streamlines cross-department requests to fulfill customer orders between the front, middle, and back offices.
ServiceNow seamlessly integrates order management and network inventory to associate customer orders with the required network resources, delivering a seamless experience and accelerating time to revenue. CSPs can automatically assign network resources and create network change requests to deliver and activate new services. With ServiceNow, CSPs connect teams to provide visibility and keep track of the end-to-end order fulfillment process.
The outcome, CSPs can launch services faster, optimize cost and improve customer experience.
Basic OMT+TNI Demo flow
Click here to see the demo: OMT+TNI Demo.
This is just one example of how companies can accelerate value and innovation with ServiceNow, the platform for digital business.
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