Add a knowledge article in a Work Order Task

[kanvapuriga]

Hi Everyone,

I'm trying to add a Knowledge Article to a Work Order Task. While editing the template in the Work Order Models table, under Related Lists, I found an option to add a Knowledge Article. I added it there, but it ends up being linked to the Work Order itself, not the Work Order Task.

Could someone please guide me on whether there's a specific table or mapping available that connects Work Order Model with Knowledge Article, so I can make the necessary backend changes to associate it with the Work Order Task instead?

Thank you in Advance

[Brenda Williams]

We just use short KB Url's and put them in the short description for the user to refer to. Nice and simple.