Change Order is not working through Patch API.

[Gargichatterjee]

Hi,

I am trying to do change order after completing the New order (Product Order). Following is the JSON I am using. In the response, it is showing 400 Bad Request. Can someone please throw some light, if I am doing something wrong here. We are using Yokohama Release version.

Below is the request and response for reference.

Request:

{

"orderCurrency": "USD",
"priority": 4,
"orderDate": "2025-09-25T23:52:08.000Z",
"channel": [
{
"id": "58ad5522c3702010df4773ce3640ddb2",
"name": "Agent assist"
}
],
"productOrderItem": [
{
"id": "4e0bf5dc2b983ed0dd5cf714f291bfdf",
"ponr": "true",
"quantity": 2,
"priority": 4,
"action": "change",
"itemPrice": [
{
"priceType": "recurring",
"recurringChargePeriod": "",
"price": {
"taxIncludedAmount": {
"unit": "USD",
"value": 0
}
}
},
{
"priceType": "nonRecurring",
"price": {
"taxIncludedAmount": {
"unit": "USD",
"value": 0
}
}
}
],
"product": {
"@type": "Product",
"productCharacteristic": [
{
"name": "Execute IP Plan",
"valueType": "choice",
"value": "Yes",
"previousValue": "No"
}
],
"productSpecification": {
"id": "54d6d6072b0876d0dd5cf714f291bfc9",
"name": "SD-WAN Service Package v5",
"version": "",
"internalVersion": "5",
"internalId": "54d6d6072b0876d0dd5cf714f291bfc9",
"@type": "ProductSpecificationRef"
}
},
"productOffering": {
"id": "0f3e4edb2b8cb6d0dd5cf714f291bf79",
"name": "SD-WAN Bronze Promotion v5",
"version": "",
"internalVersion": "5",
"internalId": "0f3e4edb2b8cb6d0dd5cf714f291bf79"
},
"productOrderItemRelationship": [
{
"id": "de0b39dc2b983ed0dd5cf714f291bfb5",
"relationshipType": "HasChild"
},
{
"id": "5e0b39dc2b983ed0dd5cf714f291bfb4",
"relationshipType": "HasChild"
},
{
"id": "860b39dc2b983ed0dd5cf714f291bfb3",
"relationshipType": "HasChild"
}
],
"state": "completed",
"version": "1",
"@type": "ProductOrderItem"
}
],
"relatedParty": [
{
"id": "86837a386f0331003b3c498f5d3ee4ca",
"name": "Boxeo",
"@type": "RelatedParty",
"@referredType": "Customer"
},
{
"id": "ddce70866f9331003b3c498f5d3ee417",
"name": "George Warren",
"@type": "RelatedParty",
"@referredType": "CustomerContact"
}
],
"state": "in_progress",
"version": "1",
"@type": "ProductOrder"
}

Response:

{
  "code": 1,
  "reason": "Invalid payload: Order creation failed",
  "message": "Invalid payload: Order creation failed",
  "details": [
    {
      "message": "PONR is reached for the order. Cannot accept anymore changes.",
      "datapath": ""
    }
  ]
}
Thanks,
Gargi Chatterjee

[ShashankInamdar]

The reason for the error is in the response payload. - 

PONR is reached for the order. Cannot accept anymore changes."

If your intention is to Change (and not Inflight Change) - you should not be using the PATCH API - which is what I suspect you are using. If this is a normal Change, you need to use the POST API operation.

If your intention is Inflight Change, then it is not allowed because the PONR has already reached.

Please confirm your Change type - normal change or inflight?

Please confirm what operation are you using - PATCH or POST?

[Gargichatterjee]

Yes, I don't want to do inflight order but normal change order.

[ShashankInamdar]

In that case, PATCH API is not appropriate. Please use the POST API operation.

Also, mark this as a solution if it works to help others

[Gargichatterjee]

Is there any guide, where it is shown how the MACD orders performed using UI/through REST API?