Automatic state management for Service Orders

[Gargichatterjee]

Hi,

I am placing an order for my configured product offering. After the order approval, the decomposition is happening, and service orders are getting created. Now the order state is In progress but the service orders are still in Draft state, whereas the subflows associated with those service orders are already completed. I read in the Servicenow docs that, unless it is indiative the service order states need to be changed manually. I want to know which property I can use to change the state automatically without manual intervention.

Thanks. 

[ShashankInamdar · Accepted solution]

Hi @Gargichatterjee ,

You need to set the 'state' of the Domain Orders from the Subflows that get triggered off that Domain Order. Typically, the first step in the subflow is to set the state = In Progress and the last step is to set the state = Completed.

There is no property to do this.

[Gargichatterjee]

Thanks. It worked.