Consumer Orders using Product Offerings ?

[snowdev8]

Hello,

Does ServiceNow support placing orders for consumers?( B2C model)

On my instance , when I try to place an order, Account is always required, but for B2C models, consumers aren't tied to Accounts.  I'm curious + am I missing something here?

[Tanushree Maiti]

Hi @snowdev8 

Check these links if helps

Consumer Support in TSM Product order and Service Order

https://www.youtube.com/watch?v=KI5QDJiD4oI

[JagB · Accepted solution]

Yes. Orders are possible for Consumers and just like Account, the Product Inventory can be associated to the Consumer. There is a difference in the way the hierarchy is modelled. Account has Parent Account / Child Account relationship. . Consumer is part of a Household. 

[Jyo2]

@JagB @I am on the CSM Workspace. When I try to create a new Order, it forces me to select an Account record. I think I figured it out, check these screenshots. The Account field disappears only if I select Contact. I wonder if it makes sense to have this popup ask 'Are you ordering it for a consumer or an account or a contact under an account' something like that. 
Thank you !!