Creating the Work Order or Work Order task from agent mobile app
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
As per client requirement, FSM technician or dispatcher should have feature to create Work Order or Work Order Task from Agent Mobile app. Currently there is a provision to create Work Order task but there is no provision to select the Temaplate.
Please suggest possible solutions options if anyone implemented this requirement .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Are you using Now Assist?
Then you can refer this Servicenow Documentation: Create a work order on ServiceNow Agent using Now Assist for Field Service Management (FSM)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Also using Flow you can achieve it.
When the technician submits it, a preconfigured Flow in Flow Designer generates the Work Order, applies the specified template, and cascades the mapped Work Order Tasks automatically.
