Creating the Work Order or Work Order task from agent mobile app

[Balaji Eranti]

As per client requirement,  FSM technician or dispatcher should have feature to create Work Order or Work Order Task from Agent Mobile app. Currently there is a provision to create Work Order task but  there is no provision to select the Temaplate.

Please suggest possible solutions options if anyone implemented this requirement .

[Tanushree Maiti]

Hi @Balaji Eranti 

Are you using Now Assist?

Then you can refer  this Servicenow Documentation: Create a work order on ServiceNow Agent using Now Assist for Field Service Management (FSM) 

[Tanushree Maiti]

Also using Flow you can achieve it.

When the technician submits it, a preconfigured Flow in Flow Designer generates the Work Order, applies the specified template, and cascades the mapped Work Order Tasks automatically.

Refer: https://www.servicenow.com/docs/r/field-service-management/work-order-management/t_CreateAWorkOrderT...

https://www.servicenow.com/community/developer-forum/work-order-task-not-generating-under-a-work-ord...

[Balaji Eranti]

Thanks for sharing your view point. Using the Now assist chat i can create  Work Order using text. As per my requirement i need to pass key fields of  Work Order like "company","location","contact" and "template". Whihc i am not able to pass and exploring further on this.