Create New Order shows "Component is not configured" in CSM/FSM Workspace
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an hour ago
Hi Everyone,
I am new to ServiceNow administratio, I am experiencing an issue in my ServiceNow CSM/FSM Lab for Order Management for Telecommunications, Media, and Technology (TMT) Fundamentals.
Issue
When I open an Account record and click Create New Order, I briefly receive the following pop-up message:
"Component is not configured. Add Details in the configuration pane."
Instead of opening the expected Order Type Selection Wizard.
After a few seconds, the system automatically falls back to the legacy Create New Order page, where I can manually select values from multiple fields and create the order.
Environment
- Product: CSM/FSM
- Workspace: CSM/FSM Configurable Workspace
- Order Management for TMT installed
- Demo/Lab instance provided for the TMT Fundamentals course
Expected Behavior
Clicking Create New Order should launch the modern order creation wizard where the user selects the order type and proceeds through guided order creation.
Actual Behavior
The workspace displays the following error message:
"Component is not configured. Add Details in the configuration pane."
After a few seconds, it redirects to the legacy order creation experience.
Questions
- Which component is typically referenced by this error?
- Is there a specific UI Builder component, workspace page, or route configuration required for the Order Creation Wizard?
- Could this be related to:
- Order Management configuration
- Product Catalog setup
- Experience/UI Builder components
- Workspace page routing
- Missing plugin or demo data
- What logs, tables, or browser console entries would be most useful for troubleshooting?
Has anyone encountered this behavior in a TMT lab or Order Management implementation?
Any guidance would be greatly appreciated.
Thank you.
