Create New Order shows "Component is not configured" in CSM/FSM Workspace

[YamanBinZ]

Hi Everyone,

I am new to ServiceNow administratio,  I am experiencing an issue in my ServiceNow CSM/FSM Lab for Order Management for Telecommunications, Media, and Technology (TMT) Fundamentals.

Issue

When I open an Account record and click Create New Order, I briefly receive the following pop-up message:

"Component is not configured. Add Details in the configuration pane."

Instead of opening the expected Order Type Selection Wizard.

After a few seconds, the system automatically falls back to the legacy Create New Order page, where I can manually select values from multiple fields and create the order.

Environment

• Product: CSM/FSM
• Workspace: CSM/FSM Configurable Workspace
• Order Management for TMT installed
• Demo/Lab instance provided for the TMT Fundamentals course

Expected Behavior

Clicking Create New Order should launch the modern order creation wizard where the user selects the order type and proceeds through guided order creation.

Actual Behavior

The workspace displays the following error message:

"Component is not configured. Add Details in the configuration pane."

After a few seconds, it redirects to the legacy order creation experience.

Questions

1. Which component is typically referenced by this error?
2. Is there a specific UI Builder component, workspace page, or route configuration required for the Order Creation Wizard?
3. Could this be related to:
   • Order Management configuration
   • Product Catalog setup
   • Experience/UI Builder components
   • Workspace page routing
   • Missing plugin or demo data
4. What logs, tables, or browser console entries would be most useful for troubleshooting?

Has anyone encountered this behavior in a TMT lab or Order Management implementation?

Any guidance would be greatly appreciated.

Thank you.

[ANIL_A_S]

Hi @YamanBinZ ,

1. Check UI Builder & Page Variants

• Go to All > UI Builder and open your CSM/FSM Configurable Workspace.
• Locate the page route for order creation (e.g., create-order or order-capture).
• Check the Variants pane on the left. Ensure the TMT Order Wizard variant is Active and that your user role matches the assigned Audience.

2. Verify Page Route Maps

• Type sys_ux_page_route_map.list in the filter navigator.
• Look for routes tied to the TMT/CSM workspace and ensure the "Create Order" action is correctly mapped to the new workspace page rather than a broken link.

3. Quick Diagnostics

• Browser Console (F12): Press F12, click the button, and check the Console tab. Look for red TypeError or undefined errors to see exactly which configuration property is missing.
• Plugin Repair: Since this is a lab, sometimes dependency files load out of order. Try repairing the Order Management for Telecommunications, Media, and Technology (com.sn_ind_tmt_orm) plugin to restore missing workspace components.

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[Mark Manders]

Since it's a lab instance, create a Case with NowLearning, so it can be fixed. If something isn't loaded correctly, chances are that it's the same on other lab instances.