Customer Order Managment vs Order Management

lentzm1
Tera Contributor

‎11-10-2023 09:33 AM

Could use some pointers, tips or hints.  What is the difference between these two "modules" within SN?  Why would I look at one vs the other when looking at customer orders or customer line items?  I know that the table structure (columns) are slightly different - but from a UI perspective, is one better than the other?  If you just want to know "what the customer orders status is", generically speaking, should we use or lean on A or B? Green and Blue arrows to show the two sets of options....Links or user experience recommendations are very much welcomed - Thank you.

 

order_mgmt_pic.png

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ShashankInamdar
ServiceNow Employee
ServiceNow Employee

‎11-14-2023 10:38 AM

Hey @lentzm1 

Great timing on the question and here's why.

ServiceNow is now converging the two Order Management products to facilitate rapid pace of innovation.

 

The Industry specific Order Management (OMT or OMTP)  differentiated from the horizontal Order Management (or OM for CSM) with higher focus on complex use cases such as MACD, Inflight Orders, Staggered Decomposition, TMF. API driven ordering, Workspace driven ordering, TMF Catalog driven use cases etc.

 

So depending upon the type of customer implementation and use cases, one would choose either the OM for CSM or Industry specific OM.

With the convergence, there will be a single OM product working for both industry specific and generic use cases.

Stay tuned with the Store release for more updates.

 

Hope this helps.

 

Regards

Shashank